These General Terms govern direct bookings made with Orosei Servizi e Turismo SRLs / Dommos via website, booking engine, e-mail, phone, messaging, quote link or other direct channels of the company.
For bookings made through third-party platforms, including by way of example Booking.com, Airbnb or other intermediary platforms, the contractual, rate and cancellation terms of the relevant platform apply, without prejudice to obligations directly connected with the stay at the property, including tourist tax, guest identification, additional services and any amounts due directly to the property.
These General Terms must be read together with:
The operator of direct bookings is:
Orosei Servizi e Turismo SRLs / Dommos
Via Santa Veronica 24
08028 Orosei (NU), Italy
VAT No. 01445870916
E-mail: info@dommos.it
Phone: +39 346 5393009
These General Terms apply exclusively to direct bookings made with the operator.
Sending a booking request, paying a deposit or balance, or completing the purchase process through direct channels entails acknowledgement and acceptance of these General Terms, the Cancellation and Amendment Policy, and the applicable Privacy Policy.
The contract concerns the booking of a stay at the selected property, on the economic and operational terms indicated in the accommodation listing, quote, booking engine or booking confirmation.
Information published or transmitted by the operator, including descriptions, images, amenities, included services and any limitations, forms an integral part of the contractual offer within the limits of its descriptive function. Non-substantial changes, updates, maintenance or technical variations that do not materially alter the main service remain possible.
The booking is deemed finalised only following:
The operator reserves the right not to confirm incomplete, incorrect requests, requests not paid within the indicated terms, or requests incompatible with the property's rules.
Prices are expressed in the currency indicated during booking and refer, unless otherwise stated, to the stay at the selected accommodation.
Unless expressly indicated as included, the following are excluded:
The customer acknowledges, prior to confirmation, the applied rate, the total stay price and any excluded amounts. Pre-contractual clarity and consumer protection are also relevant under the Italian Consumer Code.
Accepted payment methods may include, depending on the case, bank transfer, payment link, card or other instruments accepted by the operator.
For direct bookings, the economic terms communicated at the time of booking apply and, in particular:
Where a separate balance is provided for, it must be paid in full before accessing the accommodation.
The tourist tax, where required by applicable local regulations, is excluded from the stay price unless expressly indicated otherwise, and is due before the start of the stay, during online or in-person check-in, as instructed by the operator.
The customer and any other guests must provide, within the timeframes and in the manner requested by the operator, the data and documents necessary for:
Failure to submit the requested documentation, submission of incomplete, inaccurate or unverifiable data, or refusal to comply with identification obligations, may prevent check-in and access to the property, without any right to a refund where the impossibility of carrying out the stay is attributable to the customer.
Unless otherwise communicated in writing:
The guest must communicate the expected arrival time with reasonable notice. In case of arrival after 9:00 PM, it is mandatory to contact the operator in advance to arrange access. In the absence of notice, the delay may be treated as a no-show under the Cancellation and Booking Amendment Policy.
Access to the property is permitted exclusively to the guests indicated in the booking or subsequently authorised in writing by the operator.
It is not permitted to:
The operator reserves the right to refuse access or interrupt the stay in case of serious breach of these Terms, the House Rules, the law, or safety rules, without prejudice to compensation for any damages.
The guest undertakes to:
The guest is liable for damage caused, directly or indirectly, by themselves, their companions, minors, authorised guests or any pets admitted.
Any additional services requested by the customer are subject to availability, the operator's acceptance and, where applicable, separate payment. The relevant economic and operational terms will be those communicated in writing from time to time or indicated in the property listing or quote.
Pets are admitted only at properties where this is expressly allowed and subject to the operator's authorisation. Admission may be subject to supplements, limitations or specific conditions communicated before confirmation.
Any complaint regarding the property or the stay must be communicated to the operator without delay during the stay, so that a check can be carried out and, where possible, appropriate measures adopted.
Complaints made only at the end of the stay, without a timely complaint made during the stay, will be assessed taking into account the operator's inability to intervene usefully during the stay itself.
The operator is not liable for service disruptions, limitations or impediments arising from events not attributable to it, including, by way of example, weather events, interruptions of public or private services, network failures, orders of public authorities, acts of third parties, external works, force majeure or other circumstances not reasonably controllable.
Save in cases of wilful misconduct or gross negligence, and without prejudice to mandatory legal limits, the operator is also not liable for:
Any unfair or abusive clauses in contracts between a professional and a consumer remain void, while the contract remains valid for the rest.
Should the booked accommodation, for reasons not attributable to the guest, be unavailable or unable to be lawfully or materially used, the operator may, at its discretion:
Acceptance of the alternative accommodation by the customer entails replacement of the original booking on the terms communicated in writing.
The terms applicable to cancellation, booking amendment, no-show, late arrival, early departure and refund are governed by the Cancellation and Booking Amendment Policy page, which forms an integral and substantial part of this contractual relationship.
The processing of personal data takes place as indicated in the site's Privacy Policy, which forms an integral part of the contractual relationship where applicable.
The invalidity, nullity or ineffectiveness of one or more clauses of these General Terms does not entail the nullity of the entire contract, which will remain valid and effective for the remaining part.
These General Terms are governed by Italian law.
Italian law applies to any dispute relating to the interpretation, performance or validity of this contract. Where the customer qualifies as a consumer, the court determined by mandatory applicable law has jurisdiction. In any other case, the Court of Nuoro has exclusive jurisdiction.