This Cancellation and Amendment Policy applies exclusively to direct bookings made via website, booking engine, e-mail, phone, WhatsApp, or a quote link sent directly by Orosei Servizi e Turismo SRLs / Dommos.
For bookings made through third-party platforms, including by way of example Booking.com and Airbnb, the cancellation, amendment and refund terms of the relevant platform apply, without prejudice to amounts owed for tourist tax, any additional services, and any other amount expressly indicated as payable directly to the property.
This policy forms an integral part of the General Booking Terms and must be read together with the Privacy Policy.
Unless otherwise agreed in writing, the following rates apply to direct bookings:
For the flexible rate the following is required:
Any remaining balance must be paid before accessing the accommodation, online or in person, as communicated by the property.
For the non-refundable rate, payment of 100% of the total booking amount is required at the time of confirmation.
Choosing this rate entails accepting the waiver of any refund in case of cancellation, amendment or no-show, except as otherwise provided by mandatory law.
Payment may be requested via:
The booking is considered confirmed only upon receipt of the requested amount within the indicated deadlines.
The tourist tax, where due, is always excluded from the booking price and must be paid before the stay, during online or in-person check-in, according to the instructions provided by the property.
For flexible-rate bookings, the following conditions apply:
For the calculation of deadlines, the date and time of receipt of the written cancellation notice by the property shall be authoritative.
For non-refundable-rate bookings:
Cancellations must be communicated in writing via e-mail or another written channel indicated by the property.
The cancellation is effective only upon receipt of the request by the property.
Amendment requests, including for example:
are subject to case-by-case assessment and are not guaranteed.
Every amendment:
Any acceptance of the amendment shall be valid only if confirmed in writing by the property.
The following constitutes a no-show:
In case of no-show, 100% of the total booking amount is due.
Check-in must take place according to the hours and arrangements communicated by the property.
In case of an arrival expected after 9:00 PM, the guest must contact the property in advance to arrange access. In the absence of such notice, the property does not guarantee check-in and the case may be treated as a no-show under Article 7.
In case of voluntary early departure compared to the originally booked check-out date, no refund is provided for unused nights or for services already confirmed, unless otherwise agreed in writing or as provided by mandatory law.
When due under this policy, refunds will be made:
The property will process the refund within 5 business days of accepting the request or ascertaining the amount due.
The processing times of banks, card networks and payment service providers are excluded from this deadline.
Should the property, for reasons not attributable to the guest, be unable to fulfil a confirmed booking, it may, at its discretion:
Should the guest not accept an alternative accommodation offered by the property, and the property be unable to guarantee the originally booked service, the amounts actually collected for the unenjoyed stay will be refunded.
Save in cases of wilful misconduct or gross negligence, and without prejudice to any mandatory rights under applicable law, no further compensation, indirect expense refunds or damages will be due for services purchased separately from third parties.
The property is not liable for failures or delays due to events beyond its reasonable control, including, by way of example: exceptional natural events, widespread power or water interruptions caused by third parties, orders of public authorities, health emergencies, infrastructure failures, or supervening impossibility of the accommodation for reasons not attributable to the property.
In such cases, the property will assess in good faith possible alternative solutions or any refund of amounts not due or not used, it being understood that each situation will be examined on its merits in light of the purchased rate, the cause of the impediment and applicable law.
This cancellation policy applies to the stay price, unless otherwise indicated.
Separately governed:
Before confirming the booking, the customer is clearly informed of:
These terms are drafted to be clear and understandable for the consumer and must be interpreted in compliance with applicable consumer protection and fair contracting rules.
For cancellation, amendment or assistance requests regarding a direct booking, please contact:
Orosei Servizi e Turismo SRLs / Dommos
Via Santa Veronica 24, 08028 Orosei (NU), Italy
E-mail: info@dommos.it
Phone: +39 346 5393009